Support
A question or a bug? Email us. A real person reads every message.
Include your app version (Me → About) and iPhone model so we can help faster.
- Your dataWhere it lives, how to delete
- VoiceWhen it mishears
- New iPhoneBack up with Vault
- PurchasesRefunds through Apple
Common questions
Where is my data?
On your iPhone, and nowhere else. No servers, no account, nothing uploaded.
How do I move to a new iPhone?
On the old phone: Me → Backup & restore → Back up now, then save the file to Files or AirDrop it. On the new phone, same screen: Choose a backup file.
Can I export to Excel?
Yes. Me → Export to Excel gives you a CSV of every entry, ready for Excel or Numbers.
It heard the wrong amount. Now what?
Nothing saves until you tap Save. On the review screen, tap any line to fix it — amounts the app isn’t sure about are flagged.
How do I delete everything?
Delete the app and all data on the phone goes with it. Backups you saved elsewhere (Files, Mail…) are yours to remove.
How do I get a refund?
Apple handles payments, so refunds go through Apple: visit reportaproblem.apple.com, sign in, pick PennyJot and send a request.
What if PennyJot shuts down?
The app keeps working — it never needed our servers. Backups are plain JSON and CSV in a zip, readable without the app.
Does it work offline?
Yes, everything runs on the device. The first time you use the mic, iOS may need to download its speech model once.